Melanie Sprenkeler Ceramics
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Melanie Sprenkeler Ceramics

Signed in as:

filler@godaddy.com

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FAQ / SHIPPING / CARE INSTRUCTIONS

PRODUCT INFO

Melanie Sprenkeler Ceramics produces bespoke pieces from Australian clays in our studio on QLD's Sunshine Coast. 


Handmade items have inherent variations in size, colour and finish. There will be slight variations and marks on the piece from the production process, adding character and uniqueness to the item.  


Small batch processing means that items are subject to stock availability. Please contact us for more information should you see an out of stock item you like.


Care is taken to represent the colours and size of each piece as true and accurately as possible. Please request further information prior to placing your order if you have any questions.  See  returns information below for further details.


Our stoneware is durable, our glazes are food safe and all products are designed to withstand regular kitchen use.   


CARE INSTRUCTIONS

Adopting best practices for your handmade ceramics will extend their life. Please take note of the following care instructions.


  • HAND WASH ONLY. Hand wash using mild detergent and avoid placing in dishwasher. 


  • AVOID THERMAL SHOCK. Sudden changes in temperature can cause ceramic to crack. Avoid subjecting your ceramics to extreme or significant sudden changes of temperature. 


  • STAINING may occur to unglazed surfaces from strong coloured foods.


RETURNS


Refunds are not offered for change of mind and /or sale items. 


Please read descriptions prior to finalising purchase. 


Goods damaged in transit: If your items arrive and are damaged or faulty you must advise us within 3 business days of delivery.  


hello@melaniesprenkelerceramics.com.au

SHIPPING

Deliveries within Australia will be sent via either Australia Post or Sendle.


Tracking information provided upon dispatch of order. 


If order is urgent, please send an email to alert us. 


Free local pick up available from our store located at 6/100 Sugar Road, Maroochydore, QLD 4572. Please make contact us to arrange collection within store business hours. 


A gift wrapping service is available with a fee payable. Please select this when completing your order. 


Shipping enquiries can be directed to hello@melaniesprenkelerceramics.com.au


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